1 reviews | Active since Aug 2015
***** transactions and no answer yet
I am very unhappy with fruad transactions that happened on my account.
On 13 November 02:08 i received an sms saying someone swiped my card for R134 at tupperware. That same morning i phoned the bank they said it happened on the 9th of november. I went into the bank and they just let me change my pin ,cant give more details on the transaction.
I phoned tupperware to investigate and last card swipe was in april 2021 and not for the amount that was deducted.
So fast forward 18th November 01:53 another swipe goes through R134.10 which leaves my bank in a negative . So i went to capitec, they changed my card and i had to pay R70 for a new card. But still no reason or answer as to ehat has happened or how.
It might not seem much but that was my bread and milk money that just went missing with no explanation, from 13th up till 22nd i had received no updates or anything from them
Will i ever get my money back?
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
So how is that fair ? The transactions is not my fault or something i did, but yet i had to pay R70 for a new card. AND NOW ANOTHER R80 for the dispute????
So R134 was deducted and R134.10=R268 Gone..
So when i do get that back which is MY hard earned money i have to deduct R70 and then R80 which lwavea me with R118 ??
Capitec bank is ridiculous
***** can happen but they dont care... just want to deduct more and more money.
So how is that fair ? The transactions is not my fault or something i did, but yet i had to pay R70 for a new card. AND NOW ANOTHER R80 for the dispute????
So R134 was deducted and R134.10=R268 Gone..
So when i do get that back which is MY hard earned money i have to deduct R70 and then R80 which lwavea me with R118 ??
Capitec bank is ridiculous
***** can happen but they dont care... just want to deduct more and more money.
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank
Thank you for your patience as we worked through your matter. We can confirm that it has been resolved.
You may contact Client Care or visit any Capitec branch should further assistance be required.
Kind regards
Capitec Bank