***** & THEFT VICTIM GETS NO HELP FROM CALL CENTRE AND BEING TREATED AS THE ********

My Account or Card was hacked last night and seeing non stop sms's of purchases to an APPLE STORE @ R150.00 per transaction. I immediately phoned the ***** line as per the number on google. During the 16 mins waiting time and the sms's not stopping I eventually got through to an EXTREMELY rude and UNHELPFUL agent. As I was talking to her my account was being emptied with the same amount constantly doing recurring purchases. She told me I FAILED MY SECURITY QUESTION AND CANNOT HELP ME AND CAN ALSO NOT GIVE ME HER NAME. Phoned again another 16 Mins my account still being debited an agent answered and then all of a sudden I passed my Security Questions. She had said stopped the card but that's all she could do. I then went to branch first thing this morning only to realise that no stops on my card was made.... I had to PURCHASE a new card and the ***** DEPARTMENT SAID AFTER THE 7 - 14 WORKING DAY INVESTIGATION I WOULD HAVE TO PAY R70 PER TRANSACTION THAT WAS ******. 21 TRANSACTIONS AT R70 WITH NO HELP. I AM DISGUSTED AND TERRIFIED OF USING CAPITEC AGAIN AND I AM THE VICTIM OF THEFT AND ***** BUT I AM BEING TREATED LIKE THE ********.

PEOPLE SHOULD CONSIDER OTHER BANKS AS ALL THE AMAZING SERVICE CAMPAIGNS ARE JUST TO GET YOU SIGNED UP!!!!

I WILL NOT PAY THAT MONEY PER TRANSACTION THAT WAS ****** FROM ME, I WONT!!!!!!!!!!!

THE ONLY WAY THESE TRANSACTIONS CAN BE AUTHORISED IN MY OPINION IS THE STAFF WITHIN CAPITEC. NOBODY AS IN NOBODY HAS ACCESS TO MY BANK CARD!!!!!