***** ****... MONEY TAKEN OUT OF MY ACCOUNT... STILL WAITING FOR AMOUNT

On 26 March Ban ********** contacted me via a cell no, they purported to be from Capitec, had my Acc Number, ID, Cell No and email address and claimed that I had been de*****ed. They communicated via my cell phone app and sms. I contacted Capitec at the same time to try and determine whether the ********** where working for the bank to discover that they weren't.. Capitec put the account on hold but by that stage the money had been transferred out. I had to open a Case No and sign an affidavit. The police would not open a case no without a statement and I couldnt get a statement because the account was placed on hold. The case and the affidavit were given to Capitec on the 27 March and to date the money has not been credited to my account... The branch has been amazing but the support that they receive is dismal.. with no feedback from HO. The ***** appears to be via internet banking.... Could Capitec please send alerts when someone has logged onto an email profile..