NC
Naomi C

1 reviews | Active since May 2011

12 May 2015, 19:17

*****=SARS CAPITEC ABSA BANK

I was in Kosibaai on holiday from 24 April-2 May. My ipad was ****** in Emanguzie on 30 April. I phoned Absa internet to suspend my ABSA INTERNET as I was afraid of *****. 8th May I locked into my Capitec bank, couldnt do any transactions. Customer Care says my account was suspended, I must go to my bank.. Today12th May Capitec told me to go to Absa Bank, Absa have frozen my account. I was at Absa Bank 1 !/2 hours. Absa phoned Capitec cust care and then Meyerton branch. Absa sent me to Richard at Capitec who will help me. He told me SARS has paid R20,000.00 wrongly into my account., which was for a Absa Customer, Absa forensic dept says the acc holder (me) had withdrawn the money. He told me I must contact Absa Bank??. I then phoned Capitec Cust Care and spoke to a lady that was clued up. She will contact their forensic dept and find out what is going on. I must phone back in 24- 48 hours. This afternoon Absa told me Richard told her SARS paid R6000.00 into my account, they phoned me + I admitted I withdraw it, and its *****. Capitec WANT TO KNOW HOW IAM GOING TO PAY IT BACK? MONEY WAS PAID INTO my FROZEN account today from my customers? WHAT WILL HAPPEN NOW. I WANT ANSWERS, PROOF

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Replies (1)
Capitec Bank
Capitec Bank's reply13 May 2015, 08:11
Official
Hello NAOMCLARKE,

I acknowledge your posting, and have referred it to Roxanne Pridgeon for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank