MD
MOATLHODI D

1 reviews | Active since Aug 2019

15 Aug 2019, 16:26

***** REVIEW

On the 24 July 2019 an amount of R3000 was withdrawn on my account around 19:19 and by that time i was at home with my card and again on the very same day around 19:20 another R2000 withdrawn, I immediately locked a call with Capitec they have been investigating all this time and on Tuesday the 13 Aug 2019 i finally got feedback from Capitec that i wont be getting back my money because of negligence from my side, i do not understand how is it negligent if i was home with my card and didnt share my atm pin with anyone.

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Replies (1)
Capitec Bank
Capitec Bank's reply16 Aug 2019, 09:13
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank 
 

Best regards,