***** ref : *** (2/2)

Early February , I trusted Capitec Bank that they will assist me with the ***** Case But to my surprise , I haven’t been assisted fully , I reported case of ***** , as my Credit card was used in Gauteng , I am only in KZN They stated that I owe Capitec R49549.33 that will be deducted on or before the 25th of February

I had no idea that my card was missing and been used in Gauteng while I am in KZN The case was opened at the police station as I was advised to do so at Capitec bank Waiting for an outcome from Capitec bank took a while , and one of the consultants called Advised me that they are Disputing the case I have opened and I will be liable of paying the amount owed And I must do my own checks , because the bank is closing the query / case I opened

I am very disappointed , and I will take further actions , I will contact Ombudsman’s from here How can I be a client for quite a long time with the bank and feel like I have been assisted nor taken seriously by the bank ? I will never recommend the Capitec Bank anymore , and I will make sure that my entire family and friends cancels their relation with the bank