LT
Lunga T

1 reviews | Active since Apr 2018

07 Apr 2018, 14:17

***** performed by Capitec

I've been ****** on a Saturday morning of my hard earned funds, then to be told to wait till Monday. A manger raising her voice at me and threatening to not help me, after a crime has been committed. Nolu who has been described as a manger with out the s**** set to assist me sufficiently and threatened to drop the line after I called Capitec *******. All of this was due to transactions that did not take place in my account, all this was a mistake that Capitec allowed. I was held at ransom, by *******. I've called thrice & have spent part of the morning and afternoon on hold, while the line is been consistently being ended. I currently have no access to my funds due to the theft by Capitec

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Replies (2)
Capitec Bank
Capitec Bank's reply09 Apr 2018, 09:49
Official

I acknowledge your posting, and have referred it to Sugeibah Ganief for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank
Capitec Bank's reply11 Apr 2018, 08:52
Official

Good day Mr Tiwana

We have tried to make contact with you but with no success. Please contact Complaint management on ***.

Complaint Management
Capitec Bank