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charlotte F

1 reviews | Active since May 2016

12 May 2021, 09:05

***** - online *****

***** departement - since 1 April - open a case for online ***** - case number with SAPS and also avidavit - sent everything - until today no one can still assit me on to get the money reverse - the person i paid the money to agree to sent the money back to me, he sign a form at his bank to reverse the money ( a month ago ) the money is not in his bank anymore - Capitec just can assist me on this matter - Capitec needs to sent an email to FNB ***** department for requesting the money back - nothing - i will take this matter to the next level - over 45 days and if i dont phone no one is getting back to me - nothing is been done ons this case useless

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Replies (1)
Capitec Bank
Capitec Bank's reply12 May 2021, 09:06
Official
Good day Charlotte 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank