***** ON OLD AND NEW CARD WITHIN 24 HOURS!!!

HOW THIS IS EVEN POSSIBLE, IS A MYSTERY!!

You are going to go into this with a fine tooth comb and come up with answers!

My sister, ***xx ***xx, and 83-year old pensioner, had a substantial amount in her Capitec Account. She also has a decent investment with Capitec. On Monday, 8 November, WHICH WAS YESTERDAY, we had to visit your Horizon View branch, where we had to report ***** on her card. The amount was almost R5000, and was spent in Dubai!!

Yonela at your Horizon branch, destroyed my sister’s old card and issued her with a new card, NEW NUMBER, NEW CVV NUMBER!! She also set up a virtual card and explained the benefits to my sister. ***xxis not technologically inclined and that is the reason I am intervening for her. WE WANT ALL THESE UNNECESSARY FEES AND COSTS REFUNDED!!! You cannot do this to a pensioner!

She has now suffered damages of almost R500!!!! R70 for a new card, R80 per ********** transaction, notification fees, transaction fees!?!?! NO CAPITEC! NO!!!

THIS MORNING barely 24 hours later, TWO MORE TRANSACTIONS CAME THROUGH ON THE NEW CARD!?!?!

Unluckily for my sister, Capitec "reserved" the last two Dubai transactions of almost R4000 and STILL LET THOSE TRANSACTIONS GO THROUGH, ON THE NEW CARD WITH NEW PIN!!!

1. How on earth did the ******** get hold of the new details? BRAND NEW details I ask you! IN UNDER 24 HOURS FOR PETE’S SAKES 2. Could this be an inside job?? How otherwise? 3. VERY difficult to feel safe with Capitec now!

Earlier this year, I personally paid for someone else’s UBER rides and UBER foods, also overseas! And so I also had to suffer damages in paying for a new card, transaction fees, notification fees. THIS IS NONSENSE!!

Please understand me, I will not leave this matter here. So let a senior manager come back to us with answers!

Regards,

Louise Steyn On behalf of ********* as per email in the cc hereof.