NE
Nadia E
1 reviews | Active since Jun 2011
20 Apr 2015, 16:03
***** on my Card and delay on my refund!
2 weeks ago there was a ********** transaction (09/04/2015) on my Dad's Capitec Account. He is still waiting for <br> the reimbur*****t. Every time he calls the Call Centre and goes to the bank, they give he the same <br> lame excuse of being \busy with the investigation". What *******!!!! It was confirmed by the Call Centre that <br> it was indeed a ********** transaction"
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Capitec Bank's replyOfficial
21 Apr 2015, 08:15Hello Nadia05,
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Megan Martin will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Bianca Pieterse
Complaint Administrator
Capitec Bank
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Megan Martin will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Bianca Pieterse
Complaint Administrator
Capitec Bank
Capitec Bank's reply21 Apr 2015, 08:15
Official
Hello Nadia05,
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Megan Martin will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Bianca Pieterse
Complaint Administrator
Capitec Bank
Please accept my sincere apologies for the frustration which you have endured as a result of this incident.
Megan Martin will take ownership of this investigation and will provide you with feedback within the next 3 working days. I trust that the matter will be resolved successfully.
Bianca Pieterse
Complaint Administrator
Capitec Bank