***** on my Capitec account, Capitec couldn't care less

*Capitec ***** and bad service*

On 11 January of this year I noticed 2 ********** online purchases off my Capitec savings account. I subsequently called Capitec, who advised me that they will have to send it to investigations to look into it, and that I should receive feedback in 7 to 14 days.

They also advised that they have to block my card and I will have to get a new card. This was okay I accepted it as part of their process. However this morning while checking the debit orders on my account I noticed another online purchase on the 23rd of January, this did not make sense as my card was supposed to be stopped.

Calling Capitec back I was advised that it will be escalated and the new transaction would also be escalated, but that a team leader would call me back in 15 minutes. Obviously this did not happen, and I phoned again later in the afternoon, this time they advised that I have to wait another 14 days, and promised to put me through to a teamleader but instead just cut the call.

So I am now out of R2000 due to numerous ********** transactions on my account even after the card was supposedly blocked, and yet Capitec could net be bothered in the least.

This is terrible customer service and it is costing me money, besides the costs of the numerous telephone calls, the money that was ****** from my account to top it off Capitec has the audacity to charge me banking fees for numerous unsuccessful online purchases due to insufficient funds.

And I just have to be happy to wait until they decide okay we will make time to assist you 🤢🤢🤢 it is sickening...

Can someone please help me???