***** on my account

Item: Capitec Bank
Rating: 1
Author: noluthando N

i had ***** on my account on the 21st of September and Capitec charged me 160 to investigate and till today i have not received any feedback, i called to do a follow up and no on knows how far my query is. how long does it take for a company like capitec to investigate and give me feedback i want my 160 back. for such a big bank your service is disappointing

Helpful (0)

Replies (2)

Capitec Bank's replyOfficial

02 Oct 2020, 16:56

I acknowledge your posting, and have referred it to Complaint Management for immediate attention.

Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank

Capitec Bank's reply02 Oct 2020, 16:56

Official

noluthando N's updateReviewer Update

16 Oct 2020, 16:22

i am still waiting for you guys to give me my feedback was advised of 46 days today its day 52 and i don't have feedback i called your call center for feedback and no one knows, whats going on exactly can i please have my 160 back which was charged by you guys so i can leave you alone

noluthando N's update16 Oct 2020, 16:22

Reviewer Update