***** on my account- CAPITEC to blame

********** transactions amounting to R12000 were conducted on my account without my knowledge while my card and pin was with me. Some were transferred in to two accounts that are UNKNOWN to me, how were they linked and who authorized the transfer. None of these transactions were reported on my cellphone and no sms fee charged on my statement. I have reported the incident to the bank and was advised that I have performed these transactions via cellphone banking YET no cellphone Banking fee was charged. Reported to the police station<br> My cell number at the time of the ***** was ***, after I reported the ***** (ref: issued by bank was ***6) , bank suspended my cell transactions and asked me to use another cell number. My new cell number is now ***. Please investigate and refund my money or I will take the bank to the ombudsman. <br> <br> This has caused me so much distress, enxiety and a lot of sleepless nights. The amount of stress is unreal. This has resulted in me having to go to the doctor. My parents have also suffered great distress and are elderly people. I cannot sleep at night as I do not know what next would happen. How can my money disappear from the bank????