***** on my account

i got an sms about an uber transaction out of my account which i did not do,i then contacted capitec immediately after that where i was assisted by an *********** consultant who did not know what she was doing kept putting me on hold to ask that time my account was not safe finally she stops the card when i ask about my money she tells me its still pending not taken out of my account when i insisted it went off my account she then puts me on hold again only to come back and tell me to wait for 30 days as she has escalated to another department. i honestly do not want to wait for 30 days i want my money back and quite frankly i do not trust that she did the correct thing because she did not know what she was doing. SOMEBODY PLEASE HELP