***** on Capitec Account never sorted

I have loged an complaint of ***** on my account @ 28th of Feb 2020. As of taday I have recieved no response from any one of Capitec bank to tell me what is going on. At first I was told that this can take up to 7 working days to be sorted, and nothing happned. When I phoned again, I was told 2 weeks. Again, nothing. Today again i must hear that I still have to wait for feedback.This is unacceptable as I never got any feedback from them at all. Money was ****** out of my account and I as a Capitec client must just wait patiently while nothing is being done. But when its time for Capitec to take their money, then they are quick to take it off my account.