***** on app

I recently had ********** activities committed on my app I called in they gave me a reference number and was told to go into the branch, I weny into the branch they told me to go get a case number by the police station which was done. They then said it will be escalated to the Forensics department and will take up to 11 working days. They can not give me a name or guarantee that my money will be paid back. The person who logged into my account have disputed 3 debit orders and taken the money for themselves I am utterly disappointed and disgusted at the level of security that we has clients have with Capitec Bank. The call center just said there's no guarantee of payment. Yet I've been told this is not the first case of ***** on the app and no resolution I've been with Capitec ever since I finished school and that's well over nine years now unfortunately it seems like I will no longer have trust in my bank and will be forced to move elsewhere for the fear of my salary being transferred somewhere unknowingly so angry.