1 reviews | Active since Feb 2018
***** ON ACCOUNT NO HELP CAPITEC WORST SERVICE EVER
I had a ********** activity where 1600 was transferred to a denise person, via my banking app I have logged a case with SAPS, YESTEREDAY 07-10-2021 I received an email to state that I have app**** for vehicle finance. I have tried calling the CAPITEC AND after being transferred from one person to the next and explaining over and over again that I have not app**** for finance ,I decided to send the email to phishing@capitec. The response i got was the email is legit. I DID NOT ASK IF THE EMAIL WAS LEGIT I WAS TRYING TO FIND OUT WHO THE HELL IS BIANCA KOEKEMOOR WHO DID THIS APPLICATION AND WHO APP**** FOR THE FIANANCE.
I HAVE BEEN A VICTICM OF ***** AND NO ONE AT CAPITEC WANTS TO HELP. I FEEL THAT THIS IS BANK THAT DOES NOT GIVE A **** ABOUT PEOPLE I AGAINST MY BETTER JUDGEMENT I CLOSED THE ACCOUNT THAT TH ***** WAS DONE ON AND STAYED WITH CAPITEC AND OPENDED A NEW ACCOUNT WITH THEM I SHOULD HAVE RATHER CHANGED MY BANK COMPLETELY, SEEMS LIKE NO ONE CARES
ON FRIDAY I CALLED IN AND THE LADY THAT ANSWERED SAID THAT SHE CANNOT ASSIST ME THAT I NEEDED TO SPEAK TO YOU AND THAT SHE WOULD GET YOU TO CALL ME BACK.
I WAITED THE WHOLE AFTERNOON ON FRIDAY AND YOU NEVER CALLED.
NOW AS I EXPLAINED I HAVE NOT DISPUTED MY DEBIT ORDERS WHY WOULD I REVERSE MY CELLPHONE CONTRACT THAT I NEED AS WELL AS MY FUNERAL POLICY AND THEN I HAVE NOT PAID TO A PERSON CALLED DENISEACCOUNT NUMBER *** CAN YOU NOT TRACE THIS AS I DONT KNOW WHO THE HELL THIS IS FOR AN AMOUNT OF R1600.
I HAVE OPENED A CASE AT SAPS CASE NUMBER CAS/48/10/2021 ON THE 06TH OCTOBER 2021.
THEN ON THE 07TH I RECEIVED AN EMAIL FROM CAPITEC VEHICLE FINANCE TO SAY THAT MY APPLICATION FOR A CAR HAD BEEN UNSUCCESSFUL I SEND THE EMAIL,TO YOUR PHISHING DEPARTMENT AND THE ONLY FEEDBACK I RECEIVED WAS THE EMAIL IS LEGIT.
I DID NOT ASK IF THE EMAIL WAS LEGIT I WANTED TO KNOW WHO THE HELL BIANCA KOEKEMOOR WAS THAT DID THIS SUPPOSED APPLICATION AS IT WAS NOT ME.
IS THIS THE WAY CAPITEC TREATS ALL OF THEIR CLIENTS AND THEN WHEN HAVE YOU TRIED TO CALL ME AS I HAVE NO CALLS AT ALL FROM YOU.
ON FRIDAY I CALLED IN AND THE LADY THAT ANSWERED SAID THAT SHE CANNOT ASSIST ME THAT I NEEDED TO SPEAK TO YOU AND THAT SHE WOULD GET YOU TO CALL ME BACK.
I WAITED THE WHOLE AFTERNOON ON FRIDAY AND YOU NEVER CALLED.
NOW AS I EXPLAINED I HAVE NOT DISPUTED MY DEBIT ORDERS WHY WOULD I REVERSE MY CELLPHONE CONTRACT THAT I NEED AS WELL AS MY FUNERAL POLICY AND THEN I HAVE NOT PAID TO A PERSON CALLED DENISEACCOUNT NUMBER *** CAN YOU NOT TRACE THIS AS I DONT KNOW WHO THE HELL THIS IS FOR AN AMOUNT OF R1600.
I HAVE OPENED A CASE AT SAPS CASE NUMBER CAS/48/10/2021 ON THE 06TH OCTOBER 2021.
THEN ON THE 07TH I RECEIVED AN EMAIL FROM CAPITEC VEHICLE FINANCE TO SAY THAT MY APPLICATION FOR A CAR HAD BEEN UNSUCCESSFUL I SEND THE EMAIL,TO YOUR PHISHING DEPARTMENT AND THE ONLY FEEDBACK I RECEIVED WAS THE EMAIL IS LEGIT.
I DID NOT ASK IF THE EMAIL WAS LEGIT I WANTED TO KNOW WHO THE HELL BIANCA KOEKEMOOR WAS THAT DID THIS SUPPOSED APPLICATION AS IT WAS NOT ME.
IS THIS THE WAY CAPITEC TREATS ALL OF THEIR CLIENTS AND THEN WHEN HAVE YOU TRIED TO CALL ME AS I HAVE NO CALLS AT ALL FROM YOU.