***** of bank

I went to Capitec bank on a Monday to activate my banking app just after 2 days there were ********** transaction from my account, how convenient? Capitec refused taking responsibility citing the ***** was done using my cell phone number so it has nothing to do with them. the ***** was done by their client they have all the information to even open the a ***** case against their client yet they only waiting to subpoenaed to handover the information. According to them it ok for someone else to lose their money and not do anything as long as they are not incurring the loss. they have the details where their client was withdrawing the money, what IME number was used to transfer the money yet they don't care since its not their money. what's strange is the money was transferred from a linked account definitely its someone who knew there is additional account. when I went to report the matter at the branch the consultant went on about how I gave someone the details and that was even before he checked where was the money transferred to or even if I know the person. you don't even get notification from the stupid app that there is money leaving your account. obviously they are assisting these ********* because they not doing anything about it as long as they got their service fees as the bank.