***** not treated seriously

This is utter nonsense! I received a notification from Amazon that a payment went through on my bank account. I DID NOT AUTHORIZE this payment so its pure ***** on my account. This payment went off twice. I went to the branch to dispute it but they said I need to contact Amazon instead.

I expect my bank to resolve this and refund these funds directly and immediately into my account as I did not authorize the payments. I do not have an Amazon account.

Capitec Bank showed me they do not care about my funds and I AM EXTREMELY LIVID with the way this is being handled. If someone decides to withdraw all my funds I will be left pennyless and the bank won't do a single thing about it!

If this is the way they treat ***** on my hard earned money then I think I need to change banks IMMEDIATELY!!!