***** - money ****** from my account

********** activity on my account and Capitec won't refund me for it. My phone got ****** in Woolworths Woodmead and the person who took it cleared my account took R 13 409 transferred it into his/her bank account. lodged a ***** case with Capitec Campus Square 0n 26 July 2021, followed up with them before the end of last week, and was told to wait until 02 August 2021 nobody has contacted me to date. I contacted their call center Dineo told me to go to the branch I can't keep on going to the branch i'm working can someone call me and tell me is the status of my case. I'm very disappointed with the kind of service I'm currently getting from Capitec.