***** into my brothers account

<p>My brother Matsane Phora, have lodged a complaint with Capitec Bank. Someone ****med his account and took money out, about R3000. However Capitec Bank doesn't want to refund his account, claiming that they only managed to claim back R30 from the *******. This is very disturbing, disappointing that a bank can lose someone's money and tell them that they can only recover R30, where is the security they promise people? are they also involved? What is that?. I need this matter to resolved however the bank seem less interested. Please assist.</p>