***** incident with Capitec client

I need to find out about the service regarding ***** clients.

i have an ref number what i reported this incident where they closed the case without solving this matter the SAP case number is 369/9/2018 and my reference number with Capitec is ********** 9. Capitec accepted that this was a ***** case and repay me back the amount Of R3335.27 but the rest was not yet paid back to me and they went and closed this case - they still owe me R2064.00

please i would like to matter to be solved due to the fact that i have visit the branches several times phone them and request feedback but with no success

i urgently need assistance

thanks EJ Stadler ********** 672