***** incident not taken seriously

Good day

6 weeks ago I reported a ********** incident in my account involving a transaction to another Capitec account. I submitted all the documents required (Affidavit, case number etc). I was told that the matter has been escalated to forensics and that I should wait on their call, but I have not received any feedback to date from Capitec. The warrant officer that is handling this case always tells me that he is waiting on Capitec to send him the information he requested from them. I went to check at the branch again, and I was told to put pressure on the warrant officer when they are the ones that are not giving the information the police requested, I did not get a clear answer as to what is going on. This is taking too long and is upsetting. Can I get a swift assistance on this please?