TM
Tsireledzo M
1 reviews | Active since Aug 2019
24 Jun 2020, 13:00
***** - I want my refund
A ***** took place on the 26th of May at around 7am in Lenasia South Pea**** Street. I've been a loyal client of Capitec for 5 years and I receive my salary through Capitec. Some *****s ****** me R3950 after my pay day at the local ATMs... They put 10 cent in the atm tray and When i insert card, the card no longer came out. I left my phone at home and I couldn't stop it immediately. When I got home, I found that that R3950 was unauthorized and withdrawn. I saw the *****s movement while i was at the atm but i didn't suspect anything. Same day i went to capitec to report ***** and one of your consultants called to tell me they cant refund...
5 years of loyalty and when one thing ***** takes place for the first time, they didn't help... A whole R4000 during a pandemic gone.
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Replies (5)
Capitec Bank's replyOfficial
24 Jun 2020, 14:48I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply24 Jun 2020, 14:48
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
Feedback will be provided within five working days. I trust that this situation will be resolved to your satisfaction.
Kind regards
Capitec Bank
TM
Tsireledzo M's updateReviewer Update
24 Jun 2020, 16:45Thank you.
Warm Regards
Warm Regards
TM
Tsireledzo M's update24 Jun 2020, 16:45
Reviewer Update
Thank you.
Warm Regards
Warm Regards
TM
Tsireledzo M's updateReviewer Update
01 Jul 2020, 16:26Hi.
One of your consultants called me from Cape Town Branch in the Complaints Department and she told me that the initial decision taken regarding the R3950 ***** will be overturned and I will get my feedback and refunded my money that was ****** from my Capitec account within 5 working days, and she also mentioned that she is calling me to acknowledge that indeed ***** did take place and that my money was ******. The call was recorded, so your Quality Control department has that recording... I would also like you to email me the recording just in case if I have to consult with my lawyers regarding this unresolved issue should I not get my refund. Today is wednesday and nothing has not happened yet. Please assist.
Not so warm regards.
One of your consultants called me from Cape Town Branch in the Complaints Department and she told me that the initial decision taken regarding the R3950 ***** will be overturned and I will get my feedback and refunded my money that was ****** from my Capitec account within 5 working days, and she also mentioned that she is calling me to acknowledge that indeed ***** did take place and that my money was ******. The call was recorded, so your Quality Control department has that recording... I would also like you to email me the recording just in case if I have to consult with my lawyers regarding this unresolved issue should I not get my refund. Today is wednesday and nothing has not happened yet. Please assist.
Not so warm regards.
TM
Tsireledzo M's update01 Jul 2020, 16:26
Reviewer Update
Hi.
One of your consultants called me from Cape Town Branch in the Complaints Department and she told me that the initial decision taken regarding the R3950 ***** will be overturned and I will get my feedback and refunded my money that was ****** from my Capitec account within 5 working days, and she also mentioned that she is calling me to acknowledge that indeed ***** did take place and that my money was ******. The call was recorded, so your Quality Control department has that recording... I would also like you to email me the recording just in case if I have to consult with my lawyers regarding this unresolved issue should I not get my refund. Today is wednesday and nothing has not happened yet. Please assist.
Not so warm regards.
One of your consultants called me from Cape Town Branch in the Complaints Department and she told me that the initial decision taken regarding the R3950 ***** will be overturned and I will get my feedback and refunded my money that was ****** from my Capitec account within 5 working days, and she also mentioned that she is calling me to acknowledge that indeed ***** did take place and that my money was ******. The call was recorded, so your Quality Control department has that recording... I would also like you to email me the recording just in case if I have to consult with my lawyers regarding this unresolved issue should I not get my refund. Today is wednesday and nothing has not happened yet. Please assist.
Not so warm regards.
Capitec Bank's replyOfficial
02 Jul 2020, 09:11Good day Mr Mudau As discussed telephonically, I confirm the matter has been dealt with. Kind regardsComplaint ManagementCapitec Bank
Capitec Bank's reply02 Jul 2020, 09:11
Official
Good day Mr Mudau As discussed telephonically, I confirm the matter has been dealt with. Kind regardsComplaint ManagementCapitec Bank
TM
Tsireledzo M's updateReviewer Update
02 Jul 2020, 09:24Well one of your consultants called Viwe from Cape Town just called me and he told me that the claim has been denied. So thanks for nothing. I am switching banks today. 5 years of loyalty for nothing.
TM
Tsireledzo M's update02 Jul 2020, 09:24
Reviewer Update
Well one of your consultants called Viwe from Cape Town just called me and he told me that the claim has been denied. So thanks for nothing. I am switching banks today. 5 years of loyalty for nothing.