***** hold on my account

Capitec is failing me, they have blocked my account on account of a ***** investigation that they have been conducting for the past 3 months. Their ***** department, management and call centre doesnt seem to understand the process and turn around times for the so called investigation. Firstly they asked for affidavits and explainations about the pyramid scheme I joined that deposited R142.00 on my account promising to release funds within 21 days and later it was 3 days. Later they gave me different reference numbers and made it difficult to track the progress of my complaint. I have a few thousands locked in there and no feedback as to when they are to release my money or the lock on my account. Why put the total balance on hold if they are investigating R142.00? They are in possession of my bank statement and all other transactions, what kind of service is this? Their system, process and service is questionable. Their system allowed for operation of ********** pyramid schemes , their processess resolved into blocking innocent peoples accounts , impacting on their service. I need help and protection from this treatment I am getting right know ,furthermore if they are investigating the scheme I lost money to that maybe they can help with refunds.