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1 reviews | Active since Nov 2016

28 Feb 2018, 10:16

***** / HARRASMENT

My husband took out a loan with capitec in 2015 for R17000 odd. This loan was then completely repaid in June 2016 as per the settlement quote we received. Now after 2 years they started debiting our account again? We stopped the debit order with our bank and since Saturday 24.02.2018 we have been harassed by Capitec phone calls every 5 minutes.

Honestly how can you show a loan om ITC as Paid up / Closed and then all of a sudden after 2 years have an outstanding balance?

This sounds more like ***** to me than anything else not even the Branch at Springs mall could assist us.

Please tell your people TO STOP CALLING US WE PAID OFF THE LOAN IN FULL NOW ******OFF!!!!!!!!!!!

0
Replies (2)
Capitec Bank
Capitec Bank's reply28 Feb 2018, 10:45
Official

I acknowledge your posting, and have referred it to Syndora Smith for immediate attention.

Feedback will be provided within 3 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Best regards,

's update08 Mar 2018, 14:11
Reviewer Update
HAHAHA 3 working days? it has already been 6 working days and still nothing from you Syndora Smith. However the 26 calls a day just keeps continuing. I suppose this is what capitec does harass people, be rude and when you tell them what is going on they just slam the phone in your ears. Honestly I have NEVER met a worse bank then Capitec.