*****

I am very disappointed with bank nn their pathetic customer service. On 2021/05/18 my mother Nokwakha Esmie Sapo opened an acc with them reason was that my late sister made her a beneficiary on her funeral with hollard. She went to lusikisiki branch in the eastern cape n she was asked by the consultant assisting her what is the account for,,,, little did she know that she was asked soo that when the money got deposited she will be ****med. The person i am talking about is a 69 years old pensioner who never had an account and is using a R100 phone with no internet access. She recieved numerous calls regarding the passing of her daughter from people claiming to be calling from hollard. Then on the 26th of May the money was deposited by hollard , on the 27th same numerous online transactions started going off from the account without the knowledge of cause she doesnt know anything about buying.On the 28 shee noticed her phone didn't have network where's other people using the same network hadd network we called the number on the card and we annd were advised of what happened they promised to call us back after 7 days they never did. On the 2nd of June we went to the branch ( Lusikisiki) they advised they lodged a complaint with the head office and they will get back to us on Wednesday. They didn't dddo that we caalled the branch and spoke to the branch manager Kim and she said she has listened to the call and she is sure that the person who called the bank to increase limit is not my mother. This person also payed his/her old mutual account so it should not be hard to trace. The case was opened as per banks request Lusikisiki cas 01/06/2021. We have been waiting up too this day,,, isn't enough that we have lost our beloved sister?? How can a bank we trust soo much do this too us? This card has never been used we trusted you guys but now you r letting us down. My mother is evn suffering from high blood pressure the amount iis +_57000. Our mothers number is *** it will be appreciated if she will be called by someone speaking nguni languages as she won't understand english.