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Zibuyile Z

1 reviews | Active since May 2021

01 May 2021, 07:27

*****

I hade 3 transactions that was done on my capitec bank vie mobile banking while I haven't used it in months because I used banking app... Yesterday morning around 09:22 there was 3 cash send for (1000,300,300) and I only noticed around 19:00 pm when I checked the 1000 is already redeemed then I change the pins on the 300 ones... I called the "customer care" about 5 times only to found out there can't reverse that money because it has been collected and they stopped all the services from mobile banking to banking app but the question is how does someone access my bank account while I have my phone with me and only using banking app???? And worse the lady I spoke to said there can't refund me how??? Cz I trusted the bank with my money??? Is capitec working together with these people r what??? And there said the ***** team will call me today but the question is are we safe using capitec with our salaries, investments, funeral plans is it legit r what??

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Replies (2)
Capitec Bank
Capitec Bank's reply01 May 2021, 08:07
Official
Good day Zibuyile 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank 

ZZ
Zibuyile Z's update03 May 2021, 13:57
Reviewer Update
So I decided to go to my nearest branch in Cosmo city mall.. Then I was put through a consultant 'max' he told me because the R1000 was done through my link number capitec won't refund me even if I wait for the "8 days for the investigation to be done" I won't be refunded.... But what surprised me is that the R1000 that I've lost it does show on the system it was done from the different "channel" wich mean it was *****... So I'm still asking capitec bank since I receive my monthly salary through capitec is it safe?? If they can't refund me who will??? If it happens to a large amount the conclusion will still be the same?? Even worse I was told I will contacted in the next working day wich is today becauseiI logged the complain on surtday morning but they didn't.. The answers I have is because I went to the branch...
So I requested for a letter confirming that I will not be refunded by capitec bank and I will forward the matter to the higher departments... And it makes me think maybe capitec bank is working together with these people because how can someone know my link number??