EM
Edwin M
1 reviews | Active since Nov 2021
08 Nov 2022, 08:44
*****
The ATM took my money without completing the deposit. I called immediately. I was told to wait for 24 to 48 hrs for feedback (which never came). When I called again I was told the ATM gave me the money back, this was concluded without any investigation. Right my kids do not have food and they do not care.
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Replies (3)
Capitec Bank's replyOfficial
08 Nov 2022, 08:48Good day Edwin Mokgalagadi
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Capitec Bank's reply08 Nov 2022, 08:48
Official
Good day Edwin Mokgalagadi
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regardsCapitec Bank
EM
Edwin M's updateReviewer Update
08 Nov 2022, 09:50I was told that on the 04th already and have not received any feedback from your end, so excuse my percimism taking into consideration that on the 5th it was my daughter's birthday thus some sacrifices where done not to mention financial inconvenience.
EM
Edwin M's update08 Nov 2022, 09:50
Reviewer Update
I was told that on the 04th already and have not received any feedback from your end, so excuse my percimism taking into consideration that on the 5th it was my daughter's birthday thus some sacrifices where done not to mention financial inconvenience.
EM
Edwin M's updateReviewer Update
08 Nov 2022, 14:37Allow me to FUQ'IN COMPLEMENT Natalie Overburg for exceptional service, ampathy, sampathy and understanding. Capitec you should train your staff to be more like her.
EM
Edwin M's update08 Nov 2022, 14:37
Reviewer Update
Allow me to FUQ'IN COMPLEMENT Natalie Overburg for exceptional service, ampathy, sampathy and understanding. Capitec you should train your staff to be more like her.