BU
Bongiwe U

1 reviews | Active since Nov 2022

02 Nov 2022, 18:47

*****

Capitec Bank at Bayside mall Cape Town is a very horrible branch. Poor customer service. Few days back I was depositing R1400 for someone and it happened that Loadshedding occurred while depositing and the screen just showed blank and when I went into the branch they told me they will investigate as they can not see any deposited amount. The following day they told me they only see R200 and that they will investigate. I went home and they called me the following day telling me they see another R200 and that’s all they can see. I asked for the manager and he couldn’t help me. This is ***** and ridiculous.I am so disappointed in Capitec

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Replies (2)
Capitec Bank
Capitec Bank's reply02 Nov 2022, 18:57
Official
Good day Bongiwe

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank 
BU
Bongiwe U's update04 Nov 2022, 22:20
Reviewer Update
I have been waiting for call from you from the official that was to be designated to me but did not hear from you. So I would like to know what is the way forward with regards to this matter