HS
Hermanisha S

1 reviews | Active since Sept 2022

16 Sept 2022, 10:29

*****

Money was transferred from my account whilst I was sleeping, Capitec did an investigation and came back saying that unfortunately they cannot give my money back because the money was transferred into a Luno account and turned into bitcoins so there is no funds to return back to me. Like what the Hell, their security is ****. if they cant protect our money they might as well close. I've been banking with them for the past 10 years and i never used online banking, suddenly an amount of R6070 was transferred from my account 3am.

0
Replies (1)
Capitec Bank
Capitec Bank's reply16 Sept 2022, 10:36
Official
Good day Hermanisha 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank