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Greetings On the 13th of December i discovered that my money was taken from my capitec account and i went to the bank to find out what the problem is. Just to find out that the money that is taken it's send from my account by cash send to one of the capitec holders which is it's proven by capitec i lodged the complain of ***** they promised to do the investigation which came out today and unfortunately and sadly, suprisly they are saying they can't pay me back my money because the money it's been redeemed i was so shocked by their statement because they admitted that my money was taken without my permission and that they are not going to do anything about it they say they would only pay it back only if the money was still in the *******'s account. I put my money in bank to avoid ******s and I thought it was going to be safe. I was shocked how the lady i was talking to easily said to me that there are alot of customers who are victims to this kinda *****, they say this people access their customer's banking App through network and yet they are not doing anything about it. I lost a lot of money which makes my life very difficult to recover i need the money as in like yesterday can someone do something about this because people are crying like me every day. i really need help i need the money to pay my debts.