***** dispute

I am terribly appalled by the service I have received as a loyal client of Capitec for over 5years. There was an incident reported on the 11/02/2023 on my account which as a result my account was temporarily paused. I was requested to submit documents to rectify this matter. I did all of this on the 12/02/2023. To this day my matter has never been attended to, no correspondence on the proceedings have ever been communicated to me. I have instead made countless of attempts to follow up but I am not receiving any help or feedback to date (3 weeks after the initial incident). I am terribly disappointed to see that an Institution as big as Capitec has this level of disregard and overall non-chalant attitude towards its client.