***** detection poor service and unresponsive

have used capitec for years i never thought this would happen.. there was ***** done on my account in March i have been going to capitec banks for help for months now and its August... I have been calling the bank because i wanted them to atleast give me my funds and then deal with the rest, there's no reply from anyone from the ***** detection services even today. The worst experience... All i need now is my money that was in my account