***** Department a joke?

A ********** R719.95 was swiped with my card on 27/8/2019 at 22:50. I immediately stopped the card on my app and went to the Humansdorp Capitec branch the next day as the transaction wasn't processed yet. There they contacted the ***** department with case #***2 and they should have contacted me within 7 days to rectify the problem. Up until today (9/9/2019) no one has contacted me and the payment was processed. If this is they way they conduct their business I will move away ASAP, this coming from someone who has banked with them for years.