***** Department

I was the victim of a recent cybercrime ***** incident which was reported within 24 hours of the event happening. I have followed all procedures between Capitec and ABSA, and ABSA have asked Capitec on the 13th already to follow the Inter Bank procedure to claim the funds but have not had any reply.

This is not a small amount I need to recover, and I have to be able to confirm with the original intended recipient that we can continue our sale process.

I have asked about the process numerous times, but have only had very general or vague replies via email. Customer service have on many occasions told me that Forensics will phone me within 24 hours - which has not happened at all yet.

Capitec's general client services have always been impeccable, but their ***** department is unfortunately not making me feel assured that the reclaiming of funds is a priority.