1 reviews | Active since Oct 2016

16 Apr 2021, 11:49

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MY ACCOUNT WAS DEBITED BY A COMPANY WHO I DID NOT AUTHORISE. I CANNOT DISPUTE THE DEBIT ORDER BECAUSE I APPARENTLY AUTHORISED IT. NO ONE CAN ASSIST ME. I HAVE BEEN WITH CAPITEC FOR YEARS AND THIS HAS NEVER HAPPENED BEFORE. I WOULD MUCH RATHER CLOSE THIS ACCOUNT BECAUSE I AM NOT HAPPY AT ALL

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Replies (1)
Capitec Bank
Capitec Bank's reply16 Apr 2021, 11:52
Official
Good day Marcelle 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank