*****

I really had a bad experience today with capitec Support and *****. I have been contacted by a close friend of mine I know this person did not have money and had no data haven't been in contact I get a msg randomly from this person who told me this is her new number and requested me to lend her money I was busy at the stage and I just assumed it was her and I did lend her money. She was asking me about it when I would send it she gave me me a number I sent it to that number via the app. I then tried calling on the number that contacted me no answer so I decided to call on the old number she answered having no clue about the money to realize someone impersonated her which turns out to be her cousins friend which obvoisly knows me through the cousin my name where I stay and some info. I call capitec to try and do a reversal they say okay there's a process fine freeze the money they ask me if I know this person where the money went to I said no coz I don't know the cousins friend so they call the person where the money went to she then tells the bank we had a agreement and with the knowledge of the cousin she knows some detail of me. I phone the bank again they closed the case saying it's a civil case. So how on earth do you fight ***** like this? I'm telling the bank I don't know the person the person committed the ***** is believed by the bank. So anyone according to capitec that stalks you to get some info about you requests money with an impersonated whatsapp account wil be believed by the bank the case wil just be closed due to being a civil matter and they can just use the same account to continue committing *****.