***** customer service worst department

Capitec ***** department is the most *********** department ever, I got debit R179 from my account from bolt, I quickly called the support number ***) and I was first on hold waiting for someone to pick up for 6 minutes, then I called again and didn't use the option 2 for ***** department and waited to speak to an agent who then forwarded me back to the ***** department which I waited for another 12 minutes. I then hung up and tried their customer service whatsapp number and at 11h44 I was told an agent will be with me shortly, that agent only messaged me at 13h11 and said I should call the same support number I had initially been calling. By that time an amount from Bolt for R454 was debited from my account. Bare in mind I bareley use Bolt and the last time I used it was the 10th of September. I called the support number again and waited for an gent instead of using the number 2 option for *****. She tried her best to assist me but because it is not her department she could not do much but stop my card, she then said they are experiencing a high volume of call and forwarded me to the ***** department again and I then got put on hold for another 18 minutes with no response

How does such a big company in South Africa not have enough staff available to assist clients with queries, we have so many jobless qualified people in South Africa to employ and yet this is the issue we face. You cannot advertise there is a 24 hour assistance platform if no one is there to assist them. This is completely nonesense. I am applying with a different bank now because Capitec has the worst service