***** committed in Capitec Bank's ATM

My aunt went to the capitec bank to check her balance, she cancelled the transaction, after a few minutes we received an sms saying that the money was withdrawn. <br> The bank claim that they investigated the matter, and saw that the transaction was successful, but we did not get the money, meaning ***** has been committed in Capitec's ATM. <br> The bank refuses to pay her back, and they are telling us to report this somewhere else, because they have investigated