AB
Augus B

1 reviews | Active since Nov 2019

24 Mar 2023, 08:01

***** committed

Capitec is the most loved but frustrating Bank that I have come across. There is possible ***** committed on my account and it can't be picked up on the system by their ALPHA and Local Branch respectively. ITC enquiry was made and I also have text messages from Capitec Bank to prove that they received and verified documents and then emailed their T and C but unfortunately were not emailed to me. Capitec Bank kindly give this matter urgent attention and resolve it amicably before escalating to the third parties for help. So I decided to expose Capitec Bank on this platform and also to close off any business with them and find myself a bank that actually wants to help it's customers. I will also take my family away from Capitec Bank and advise friends to do the same to avoid being ****med.

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Replies (1)
Capitec Bank
Capitec Bank's reply24 Mar 2023, 08:24
Official
Good day Augus Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. Kind regards Capitec Bank