MA
Micheline A

1 reviews | Active since Jan 2021

06 Jan 2021, 14:10

*****

My nephew disability grant has been ****** from his Capitec account. Yesterday he went for a new card but couldn't withdraw money capitec was offline .This morning this account was empty bank statement shows money has been withdrawn at in atm at shoprite in out home town .what make me suspicious about the whole thing is he went for a new card next day money is withdrawn in our own home town smells like an inside job and all capitec say is sorry nothing can be done .I think this matter should be investigated. This is his livelihood.

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Replies (2)
Capitec Bank
Capitec Bank's reply06 Jan 2021, 14:12
Official
Good day Micheline

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 
Capitec Bank
Capitec Bank
Capitec Bank's reply15 Jan 2021, 09:00
Official
Good day Micheline

Please note we are unable to get hold of you. Kindly contact us or visit your nearest branch.

Kind regards
Complaint Management
Capitec Bank