***** cases not being treated as priority cases.
I had an online ********** transaction that went off my account. I have logged the complaint 4 days ago and still no feedback. I have been calling in everyday to find out on the status of the complaint and i am being told different stories everyday. How do they not prioritize such cases? I am very disappointed in the service i have received.
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Capitec Bank's replyOfficial
31 Aug 2021, 15:04Good day Siyabonga
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply31 Aug 2021, 15:04
Official
Good day Siyabonga
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
's updateReviewer Update
01 Sept 2021, 16:44I am Really frustrated and annoyed at your pathetic service. You guys promised to call me with 1 business day and no one called. I took the initiative to call in and have been holding for over an hour. You guys are an utter waste
's update01 Sept 2021, 16:44
Reviewer Update
I am Really frustrated and annoyed at your pathetic service. You guys promised to call me with 1 business day and no one called. I took the initiative to call in and have been holding for over an hour. You guys are an utter waste