JB
James B

1 reviews | Active since Jul 2019

03 Nov 2021, 19:30

***** case unresolved, Customer unsatisfied.

I have reported a ***** case with Capitec head office earlier this year with the following reference No:***8.

I was advised to open a ***** case with the SAPS which I did, the case number is: CAS/233/08/2021 so that they can look into it and see who ********ly withdrew my money. I was hoping they would go on with the invistgation and return my money when they receive the case number but instead I was told there is nothing they can do. We work hard for our money to loose it so easily without any invistigations.

0
Replies (3)
Capitec Bank
Capitec Bank's reply03 Nov 2021, 20:04
Official
 Good day James

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank 

JB
James B's update04 Nov 2021, 15:30
Reviewer Update
I have been waiting for the designated official to contact me today and the business day is almost over.
Capitec Bank
Capitec Bank's reply17 Feb 2022, 18:08
Official
Hi James 

Thank you for your patience as we worked through your matter. We can confirm that it has been resolved. 

You may contact Client Care or visit any Capitec branch should further assistance be required.

Kind regards

Capitec Bank