KM
Kosie M

1 reviews | Active since Nov 2019

20 Nov 2019, 21:08

***** Case Reported + EFT reversal request

Opened a ***** case at SAPS on 9 November and filed a ***** claim with Capitec. I sent my case number and all relevant information with the case and with multiple emails sent Mr Naidoo became mute since 13 November.

Utterly disgusted with Capitec's ***** division! I sent all the relevant information, logged a recall request to reverse the funds and multiple emails sent to the ***** division and still no response from Capitec.

This is not the first time that I have experienced stagnant service from Capitec's ***** division.

0
Replies (2)
Capitec Bank
Capitec Bank's reply21 Nov 2019, 10:56
Official
Please accept my sincere apology for the frustration you experienced as result of this incident. 

Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days.  I trust that the matter will be resolved to your satisfaction. 

Kind regards
Capitec Bank

Best regards,

Capitec Bank
Capitec Bank's reply21 Nov 2019, 16:02
Official
Hi Kosie

I refer to our telephone conversation and thank you for providing us with an opportunity to assist.

We have since discussed your matter in closure.

Kind regards
Capitec Bank

Best regards,