***** CASE - REFUND REQUESTED WAS REJECTED

I received a very bad service from Capitec bank , being a customer of over 12 years with the bank and they failed to resolve my problem and refund my funds.

Firstly i never used MTN service provider and have Cell-c and vodacom lines but my capitec card was transacting in an area i have never visited , let alone knowing where it is , buying airtime with an MTN number (they refused to provide me details for ) i lost more than R2200 on that , 1. my notifications of less than R100 don't report on my cell, i only noticed when amounts were 149 or more , only to check my statement and million airtimes and data to an unknown number from a place i dont know but named MTN ******.

i went to enquirer and i was told to go to police station an report , i did that and got no help still , case escalated and no help or resolution i got ,only to be called and told its my fault because i am the one with my pin number and cvv who can buy online , mind you all thee transactions were from MTn shop somewhere in rand-burg side and i've never been that side nor purchased anything there. and they refused totally to refund my money

Capitec refund my money ! this is *****

how this can be my fault?? i reported my card and blocked it immediately i noticed this . why is this bank so bad to its customers ?