MP
Mariette P
1 reviews | Active since Jan 2022
25 Jan 2022, 08:55
***** case on my capitec bank account and no feedback from capitec
Good day. Since the 9th of December I log a ***** case on my account. Everyday when I follow up on it I get the same story that a agent will call me back but no one ever phones back. I am trying to get my money back and all I get is no feedback. I am not very happy and is getting frustrating. I really hope someone will be able to assist me. Thank you
Helpful (0)
Replies (5)0
Replies (5)
Capitec Bank's replyOfficial
25 Jan 2022, 10:38Good day Client We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank
Capitec Bank's reply25 Jan 2022, 10:38
Official
Good day Client We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank
Capitec Bank's replyOfficial
25 Jan 2022, 10:38Good day Client We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank
Capitec Bank's reply25 Jan 2022, 10:38
Official
Good day Client We acknowledge receipt of your query and have assigned your matter to a designated official. You will receive further contact within the next business day. Kind regards Capitec Bank
MP
Mariette P's updateReviewer Update
27 Jan 2022, 09:04Good day. I am still waiting for a reply. It is now more than a month. I am still waiting for my money that was ****** out of my account. This is so frustrating. So easy to ***** your money but takes like forever to get feedback and get my money back.
MP
Mariette P's update27 Jan 2022, 09:04
Reviewer Update
Good day. I am still waiting for a reply. It is now more than a month. I am still waiting for my money that was ****** out of my account. This is so frustrating. So easy to ***** your money but takes like forever to get feedback and get my money back.
MP
Mariette P's updateReviewer Update
27 Jan 2022, 16:47Good day. Finally someone call me but now they only refund the one amount but not the other one that went of on the 9th December. Now my account is still in a minus and I am still waiting to get my refunds back and my account to be fix. It is not my fault that my account went in a minus because I did not authorisation these amounts. Now they said I must wait again 46 days. Why must it take so long for just getting my money back that I did not authorize. I will really appreciate it if someone please resolve my problem and so that I can get all my money back.
Thank you
Thank you
MP
Mariette P's update27 Jan 2022, 16:47
Reviewer Update
Good day. Finally someone call me but now they only refund the one amount but not the other one that went of on the 9th December. Now my account is still in a minus and I am still waiting to get my refunds back and my account to be fix. It is not my fault that my account went in a minus because I did not authorisation these amounts. Now they said I must wait again 46 days. Why must it take so long for just getting my money back that I did not authorize. I will really appreciate it if someone please resolve my problem and so that I can get all my money back.
Thank you
Thank you
MP
Mariette P's updateReviewer Update
29 Mar 2022, 08:50Since Dec I am battling to get my money back that was ****** out of my account without my permission. Every time Capitec says I must wait 46 days. My things was ***** and Capitec will rather take the ***** side then protecting their client. Al I wanted was my money back that was taken out of my account without my knowledge. Everytime the 46 days are over I have to wait another 46 days. I think this is pathetic. I have been banking with Capitec for how many years and now they will rather take the one or who or what ever it was that took my money side. I really hope after this I will get my money back. Thank you
MP
Mariette P's update29 Mar 2022, 08:50
Reviewer Update
Since Dec I am battling to get my money back that was ****** out of my account without my permission. Every time Capitec says I must wait 46 days. My things was ***** and Capitec will rather take the ***** side then protecting their client. Al I wanted was my money back that was taken out of my account without my knowledge. Everytime the 46 days are over I have to wait another 46 days. I think this is pathetic. I have been banking with Capitec for how many years and now they will rather take the one or who or what ever it was that took my money side. I really hope after this I will get my money back. Thank you