***** case not resolved

i would like to express my disappointment with capitec's forensic department . i cannot believe i have lost so much due to ***** and repotted the matter to capitec over a year ago 2nd march 2020 to be exact and to this very day i have not received not even a single feed back , what is surprising me the most is why am i actually still using and or am still their client after this . it is quite clear they have complete disregard for their clients