jH
jason H

1 reviews | Active since May 2021

20 May 2021, 14:50

***** CASE

HI HOW LONG DOES CAPITEC FORENSICS TAKE WITH A CASE AS I REPORTED A CASE ABOUT 2 WEEKS AGO THEY HAVE SPOKEN TO THE PEOPLE FROM LUNO BUT IF IM ASKING FOR ANY FOLLOW UP INFORMATION THEY SAY THEY WAITING FOR LUNO TO REPLY SO IF LUNO DOES NOT REPLY ON A MAIL ARE THEY ALSO AT EASE WITH THE WHOLE THING THE LAST POSITIVE MAIL I GOT FROM FORENSICS IS THAT LUNO ASKED FOR MY DEATAILS TO RETURN MY FUNDS BUT AFTER THAT I DIDNT RECEIVE FUNDS AND THE ONLY MAILS IS THAT THAY WAITING I HAVE TO KNOW WHATS HAPPENING AND IF I CAN STILL USE THE SAME ACCOUNT OR IF I MUST GET A NEW ACCOUNT ITS ALMOST MONTH END SO I MUST KNOW JUST NOW MY MONEY GETS ****** AGAIN THEY ASKED ME TO OPEN A CASE I DID THEY ASK FOR THE CASE NUMBER I GAVE THEM THEY ASKED FOR AFFIDAVIT I GOT ONE AND SUBMITED THEY WANTED A CERTIFIED ID COPY I GAVE THEM WHAT ELSE AT THE END OF THE DAY I ALSO NEED MY MONEY BUT IM IN THE DARK I MEAN REALLY

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Replies (3)
Capitec Bank
Capitec Bank's reply20 May 2021, 14:52
Official
Good day Jason 

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day. 

Kind regards 

Capitec Bank 

jH
jason H's update20 May 2021, 14:59
Reviewer Update
THANK YOU FOR YOUR QUICK RESPONSE
jH
jason H's update31 May 2021, 08:39
Reviewer Update
capitec is one useless bank as of 4 transections they refunded me on of it the smallest amount of 292 the large amounts was not refunded no today im being told im not getting my other amounts i must go to saps an further the matter against standard bank what is unfair the money was taken from my capitec bank account