***** case

I logged a complaint at Capitec Bank. I got this account since Capite started. On the 30th of November 2019 on my birthday while i was sitting at Spur with my family having lunch at Westgate i received a message on my phone notifying me that R2000.00 was withdrawn out of my bank account. I immediately went to Capitec to report the transaction that took place without my consent. The consultant that assisted my gave me a turn around time with in 8 days i will receive a phone call with feedback but i never received a phone call. I had to go back to Capitec to follow up on my complaint and the consultant that helped me phone the ***** department and they interviewed me over the phone and they said that they are unable to refund me my money back. When asked based on what conditions they said i knew who I gave my card to without any prove. Your assitance in this will be appreciated. I want my money back.